Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Goodstone Jewels pieces?
We use high-quality materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that piece.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless they arrive damaged.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the airtight pouch provided with your purchase.
Do you offer a warranty on your products?
Yes, all Goodstone Jewels items come with a 6-month limited warranty that covers manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.